Frequently Asked Questions (FAQ)
Welcome to the Cafe Nuts family!
At Cafe Nuts, we believe that transparency and trust are the foundation of any lasting relationship. That’s why we’ve created this page for you, to answer all the questions that might come to mind and ensure you have a seamless shopping experience. We know your time is valuable, so we’ve gathered comprehensive and detailed information here to help you find your answers easily before reaching out to our support team. From questions about payments and shipping to the details of our product quality and freshness, everything is covered here. Please explore the sections below, and if you still have a question, feel free to contact us. We are always ready to hear from you.
Answers to Everything on Your Mind
Clarity, Before You Call.
1. Ordering & Payments
Your guide to an easy and secure purchase
You can easily place your order by selecting your favorite products and adding them to your cart. Then, proceed to the checkout page, enter the required information, and finalize your purchase.
No, you can check out as a guest. However, creating an account gives you access to your order history, easier tracking, and special offers.
We support various online payment methods, including major credit cards and secure online payment gateways for your convenience
No, your payment information is never stored on our servers. The payment process is handled through secure and reputable banking gateways.
Our payment gateways are equipped with advanced encryption protocols that guarantee the security of your information. Your data's security is our top priority.
If your payment is unsuccessful, the amount deducted will be automatically refunded to your account. Should any issues arise, please contact our support team.
If your order has not yet been prepared or shipped, you can contact support to change or cancel it.
Discount codes are offered to customers during various campaigns. To use one, simply enter the code in the designated section in your shopping cart.
2. Shipping & Delivery
Fast, safe, and reliable
Orders are typically processed and shipped within one to two business days of final confirmation. For custom-made products, this time may be slightly longer.
We use special, standard packaging to preserve the maximum freshness and aroma of our products throughout the shipping process.
Shipping costs are calculated based on your order's weight and destination and will be displayed during the final payment stage.
Yes. After your order is shipped, a tracking code and link will be emailed to you, allowing you to follow your package's status in real-time.
The courier or postal service will contact you to arrange a new delivery time.
We ship to all parts of the country.
If your package is damaged, please refuse the delivery and contact us as soon as possible. We will resolve the issue immediately.
Yes, you can select the "gift wrapping" option during checkout.
